IT Infrastructure Management
Computech provides a wide range of services designed to meet IT Infrastructure Management needs and help organizations focus on their core business. Computech objectives are to:

• Ensure higher availability
• Optimize IT infrastructure
• Lower IT infrastructure management cost
• Enhance 'End-user' satisfaction

Data Center Services

• Server Management and Operating System Administration
• Administration and tuning of Server Parameters and Operating System
• Server Monitoring - CPU/Disk Space/Memory/Security
• Server Capacity planning
• Operating System loading, configuration, upgrades and patches
• Performance tuning
• Application administration and tuning

Network Management Services

• Network architecture, Analysis and Design
• LAN/WAN Diagnosis, Fault management and Problems resolution
• Service provider co-ordination activities
• Network Configuration Management
• Develop and Manage Network documentation
• Network performance monitoring and analysis (Utilization, Errors, protocols etc.)
• Network Security monitoring upgrades and Policy Compliance

Database Administration

• Management and security of databases
• Starting up and shutting down the database
• Recovery of database in case of crash
• Database Capacity management
• Archive/Restoration of databases
• Replication Services

e- Mail Management

• Design and develop Email System infrastructure
• Mail account management
• Administer Mail policies (Restriction on attachment size ...)
• Management of Internet mail system
• Monitor e-Mail security

Help Desk Services

• Tier 1, Tier 2 and Tier 3 (Level 1, 2 or 3 equivalent) support
• Generation and analysis of Call Center reports
• Call Center Performance and Metrics management
• Knowledge base creation of Frequently Asked Questions
• Help Desk training

Desktop Services

• Desktop environment standardization
• Hardware/Software component problem diagnosis and resolution
• Installing and configuring standard Office automation packages
• Resolution of printing and connectivity problems
• Installations, move, add, and machine replacement services

Vendor Management

• Service Level Agreement review and management (between Organization and Vendors)
• Maintenance of Vendor Database
• Hardware and Software contract and license management

Asset Management

• Develop and Manage your IT Asset Hardware, Software and Database
• Maintain Installations, move, add, and machine replacement records
• Manage Software licenses